| Feature / Access | Free User | Pay-As-You-Go | Premium Member |
|---|---|---|---|
| 🎵 Purchase individual tracks/items | ✅ | ✅ | ✅ |
| 📤 Submit support request (paid item) | 🚫 | ✅ per request | ✅ included |
| 🎼 Request custom practice track | 🚫 | ✅ per request | ✅ monthly quota |
| 📁 Upload files (PDF, MIDI, etc.) | 🚫 | ✅ | ✅ |
| 📨 Admin follow-up / fulfillment reply | ❌ | ✅ | ✅ |
| 📥 Download fulfilled requests | 🚫 | ✅ | ✅ |
| 🧑💻 Request status tracking | ❌ | ✅ | ✅ |
| 🌟 Priority handling | ❌ | ❌ | ✅ when possible |
| 💬 Support reply turnaround | ✉️ Limited | ✉️ Standard | ✨ Fast track |
| 🎁 Bonus perks & seasonal specials | ❌ | ❌ | ✅ |
Note: Free users can browse and purchase, but cannot submit support or custom requests. Pay-as-you-go users pay per request. Premium users enjoy all perks during their active subscription period.